Privacy Policy

Free Vending Machines Melbourne (Free Vending Machines Melbourne — part of the Vending Machines Australia / Auto Vending Solutions Group) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our address is Unit 7, 44 Sparks Avenue, Fairfield VIC 3078, and our contact number is 0401 662 678.

We collect only what we need to match a machine to a site. That is typically:

• your name, business name and role;
• site address, suburb or region, and site type or industry;
• phone number and email address;
• staff or daily visitor numbers, preferred machine type and product preferences; and
• anything else you choose to tell us in a message field.

We also collect technical and usage data automatically, including IP address, device and browser type, pages viewed, referring source and campaign (UTM) parameters, via Google Analytics 4 and similar tools. We do not deliberately collect sensitive information, and you should not send us health, financial or identity documents through this site.

Directly from you, through the request, qualification, suburb enquiry and contact forms on this site, by phone, or by email. Some forms are hosted and processed by our group's CRM provider, and are embedded on this site; information you enter there is submitted to that provider on our behalf.

To assess whether your site qualifies for a machine, to match you with a partner who services your area, to respond to your enquiry, to arrange delivery and installation, to provide ongoing service and support, to improve the website and our marketing, and to meet legal obligations.

The information you supply on a request form is passed on so your enquiry can be actioned. Recipients may include:

• partner vending owner-operators servicing your suburb or region;
• vending machine suppliers, distributors and importers;
• related businesses within the Vending Machines Australia / Auto Vending Solutions Group; and
• service providers who host our website, forms, CRM, email delivery and analytics.

Once your details are passed to a partner, that partner is an independent business and handles your information under its own privacy policy. We cannot control, and are not responsible for, how a partner subsequently contacts you or uses your details, and we cannot guarantee that any partner will respond or supply a machine — see our Terms & Conditions.

We do not sell your personal information. Some providers (for example analytics and email services) may store data overseas; where that happens we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

This site uses cookies and similar technologies for analytics and conversion measurement, including Google Analytics 4. These record page views, clicks on call and enquiry buttons, and the campaign that referred you. You can block or delete cookies in your browser; some parts of the site may then work less well.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and secure (HTTPS) transmission. No online transmission is completely secure, so we cannot guarantee absolute security. We keep enquiry records for as long as needed for the purposes above and to meet legal or accounting obligations, then destroy or de-identify them.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to stop contacting you. Call 0401 662 678 or use our contact page. We will respond within a reasonable time.

If you are not satisfied with how we have handled your information or a privacy complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version is always published on this page.